Returns & Exchanges

At Vocation Brewery, we strive for every drop to be perfect, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or refunds for faulty items within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue regarding your craft beer delivery.

• 2.
  Provide Evidence

  Attach clear photographs of any damaged packaging or incorrect items to help our quality control team verify the claim.

• 3.
  Await Verification

  Our team will review your request within 48 hours to determine if a replacement or a full refund to your original payment method is appropriate.

• 4.
  Resolution

  Once approved, we will dispatch a fresh replacement or process your refund, which typically appears in your account within 5-10 business days.